Delegate to the Lowest Level of Competency

One of the largest obstacles holding back heritage organization growth is centralized authority. Many owners and CEOs will assign responsibility, but not authority. If you are a heritage executive, push true decision-making authority as deep as you can into your organization. To be successful, though, you must give your staff clear goals, the training and resources they need, and hold them accountable for their performance. The best heritage CEO’s are listeners, coordinators, and facilitators—not decision makers.

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